We share

@ Infinity We Share Our Service
Delopment We plant the seeds
  • Conducting feasibilities and area requirements
  • Optimising layouts and design of the hotel, spa and ancillary services
  • Offering sensibly flexible brand standards
Technical Services We provide full technical support

Projects

  • Supporting development initiatives for new projects
  • Design and project support for existing projects
  • Assessing opportunities for the Infinity portfolio

Product

  • Providing design, technical and project standards for the development of ONYX brands
  • Establishing key consultant and vendor relationships for hotels

Property

  • Support of existing operating ONYX properties in relation to Capex, engineering or environmental issues
Pre-Opening We prepare your property for success
  • Preparing a pre-opening budget
  • Recruiting the General Manager and full support team
  • Instituting operating standards and manuals
  • Preparing the marketing strategy and key launch collateral
  • Developing F&B and spa menus and concepts
Sales and Marketing We implement strategies you can take to the bank - before, during and long after your launch

E-Commerce and Website Development

  • In-house team with robust digital marketing strategies ensuring that all brands are on the forefront
  • Manage all online initiatives including SEO, OTA relationships, social media, loyalty CRM and partnership marketing.

Global Sales Representatives

  • Global sales and PR network including the UK, Germany, Russia, the Middle East, Australia, India, China (offices in Beijing, Shanghai and Guangzhou), Singapore and Hong Kong
  • Covers business, leisure, MICE and other key segments

Marketing, Advertising and Public Relations

  • In-house advertising and PR team provide long and short-term strategies, working closely with specialist agencies.
  • General media management (media relations networking, enquiries management, press trips, media monitoring and public affairs counselling)
Revenue Management We cultivate a revenue management culture
  • Optimising the latest technology in distribution allowing seamless connectivity to Global Distribution Systems and online travel agencies
  • Specialised training on total hotel revenue management including F&B and Spa
Operations We help you stay on top
  • Hiring, training, supervising and replacing staff
  • Putting in place reporting systems, internal controls, and auditing procedures
  • Making budgets and projections and filing regular reports
  • Ongoing maintenance of the property and planning and supervision of larger-scale capital spending
  • Establishing and monitoring purchasing systems

With the power of Infinity behind a property, owners can be assured that they have a portfolio that is respected the world over and the support to ensure that their property is a resounding success.


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